How can I contact RBCkits ?
- By Phone
Monday till Friday from 08:30 to 16.30
How can i order safe?
You can order in different ways:
When you do not wish to give your personal data via Internet, we are prepared to take your data by phone.
Another possibility is to fax us your data
Do i get a answer for delivery time and date ?
You always are informed by E-mail about your order and the expected delivery time,
May a product not be available, you will be informed.
Why do we need your personal data ?
If you decide to order we need your name and address to ship the goods to.
And very importand if it is a company to ship to , please name the company and the name of the receiving person
Sometimes the delivery will not deliver to a person on a company address
Price and VAT
All prices are advice sales price including 21% vat EURO.For overseas Customers the vat is refunded (no vat refund under the E35.- worth of parts for high cost reasons)
Depending on stock and country of origin, some products can take a long time to get in store, we will inform you in that case.
Note that all kits are made special for you when ordering , we do not have stock we are not a stock producer but a custom producer
Also you can ask us for parts added or changed for you , for maybe a little cost or nothing depending on the work.
In Case some parts are missing or bad cut, unfortunatly this can happend, but we make sure you get the right parts new cnc cut.
Also if some stringers are missing, most of the time there is plenty of leftover material to cut a few yourself (not for special sizes)
We can not send a box with 1 or 2 stringers 3x6mm this is just to expensive and no use as you can cut a few yourself
When a shipped box article is damaged you should not take the shipment but return it unopened, else we can not get the insurance for the goods.
When there is something wrong with your order or a wrong article is received or damaged , you can return the article with a written motivation within 8 days of receiving, in original box and the items unopened.
Lipo Cells and sales items are Not Refundable or Guaranteed.
We pay you back without the shipping cost and with a 10% handling fee, refunding may take up to 4 weeks this is for the reason that kits are made special for you, we do not have a stock of kits
Also small errors in the drawing are not a reason for returning a kit , small errors do happend
If returning for guarantee issues please note that the shipping to us and you is yours, please ad funds for reshipping to your address and also ship insured and signed for.
Warranty is void if : motor wires are cut beyond original size, Wires Broken or motor shaft is shortened we can not give a warranty for this alterations. so test your motor first
Burned out motors are also excluded from warranty.
And very importand .. do oil your ballbearings , with the edf running at 40-50000 rpm your bearings will wear out very soon , frequently oiling is neccesary.
Ballbearings are also excluded from guarantee
we can not take any resposibiliy for goods shipped by you that are lost , so send to us signed for
If you have questions or problems, you can always E-mail RBCkits or by phone
When returning the goods please email for address:
RBCkits sends order all over the world, but only on pre paid base , and to almost all country's note that there is a sales tax discount on orders outside the european union,
we normally refund this via the payment methode as the shop calculates vat , it is 21% calculate as this sales price E121.- tax in this sales is 21 % (121/121*100) is E100.- without the sales tax
Rule for refund is also that the country shipped to is outside europe union
Methods of payment
You can pay to RBCkits in several ways:
- Payment in advance:
To the named bank account
Has several payment methodes
- Ideal for Dutch customers, ideal has a wait time for clearance of the payment
Who is delivering the shipment ?
In Europe we ship with postnl
We ship insured and signed for you need to have someone to take the package from the
delivery company, if not at home and the package is returned to us for reason "Not at home"
all cost are for the customer for resending the shipment
We ship Signed for with insurance 1e class , with track and trace weight range see: here,
Payments always in advance.
Address and information:
||2408AB Alphen aan den Rijn
||7358757 tnv R.Bulk
|Chamber of Commerce: