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Terms & Conditions

 

 

Privacy statement here please read it

Address data

How can I contact RBCkits ?

  • By Phone 
    tel: 0172-533954
    fax: 0842290410
    Mobil: 06-54318182
    Monday till Friday from 08:30  to 16.30 

     

How can i order safe?

You can order in different ways:

 

When you do not wish to give your personal data via Internet, we are prepared to take your data by phone.
Another possibility is to fax us your data

 

Do i get a answer for delivery time and date ?

You always are informed by E-mail about your order and the expected delivery time,
May a product not be available, you will be informed.


 Why do we need your personal data ?

If you decide to order we need your name and address to ship the goods to.
And very importand if it is a company to ship to , please name the company and the name of the receiving person
Sometimes the delivery will not deliver to a person on a company address
If you would like to have your personal data removed from our database just send us a email
and we will remove all your personal data.
Price and VAT 
All prices are advice sales price including 21% vat EURO.
Delivery time
Depending on stock and country of origin, some products can take a long time to get in store, we will inform you in that case.
Note that all kits are made special for you when ordering , we do not have stock we are not a stock producer but a custom producer
Also you can ask us for parts added or changed for you , for maybe a little cost or nothing depending on the work.
Missing or Defect Parts

In Case some parts are missing or bad cut, unfortunatly this can happend, but we make sure you get the right parts new cnc cut.
Minor errors can be taken care of yourself , we do not send out a complete new part if there is a little corner missing that can  be solved
by gluing on a little piece of leftover wood.

Also if some stringers are missing, most of the time there is plenty of leftover material to cut a few yourself (not for special sizes)
We can not send a box with 1 or 2 stringers 3x6mm  this is just to expensive and no use as you can cut a few yourself
This also counts for the vacuumformed parts , sometimes a liitle crack in parts may occure because of tension in the material or the transportation
The canopys are made from polycarbonate , this does not crack 
Most of the times this small cracks are easy fixed with a drop of ca we do not send out new parts for this.

 
Returning goods
When a shipped box  article is damaged you should not  take the shipment but return it unopened, else we can not get the insurance for the goods.

 When there is something wrong with your order or a wrong article is received or damaged , you can return the article with a written motivation within 8 days of receiving, in original box and the items unopened.
Sales items are Not Refundable or Guaranteed.

We pay you back without the shipping costand with a 10% handling fee, refunding may take up to 4 weeks this is for the reason that kits are made special for you, we do not have a stock of kits
 Also small errors in the drawing are not a reason for returning a kit , small errors do happend we are just human 
If returning for guarantee issues please note that the shipping to us and you is yours, please ad funds for reshipping to your address 
and also ship insured and signed for.

Warranty is void if : motor wires are cut beyond original size, Wires Broken ormotor shaft is shortened we can not give a warranty for this alterations. so test your motor first
Burned out motors are also excluded from warranty.
And very importand .. do oil your ballbearings , with the edf running at 40-50000 rpm your bearings will wear out very soon , frequently oiling is neccesary.
Ballbearings are also excluded from guarantee


we can not take any resposibiliy for goods shipped by you that are lost , so send to us signed for
If you have questions or problems, you can always E-mail  RBCkits or by phone

When returning the goods please email for address:

International orders
RBCkits ships order all over the world, but only on pre paid base , 

Methods of payment
You can pay to RBCkits in several ways:

  • Payment in advance:
    To the named bank account
  • Multisafepay:
    Has several payment methodes
  • Ideal for Dutch customers, ideal has a wait time for clearance of the payment 
  • Paypal
  •  

Shipping
Who is delivering the shipment ?
In Europe we ship with  postnl

We ship insured and signed for you need to have someone to take the package from the 
delivery company, if not at home and the package is returned to us for reason "Not at home"
all cost are for the customer for resending the shipment

Shipping international


We ship Signed for with insurance 1e class , with track and trace weight range 

Payments always in advance.
Address and information:

  
Name:RBCkits
Address:Rontgenweg 16G
Postcode/Place:2408AB Alphen aan den Rijn Netherlands
Tel:0172-533954
Fax:0842290410
Internet:info@rbckits.com
Postbank:7358757 tnv R.Bulk
IBAN:NL74INGB0007358757
BIC:INGBNL2A
Chamber of Commerce:29045696
BTW nr:(vatnr)NL121052941.B01

 

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